We are committed to safeguarding your personal information.
Ironhand S.A. de C.V.
Effective Date: March 29, 2026
Last Updated: March 29, 2026
Ironhand S.A. de C.V. (“Ironhand,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our social media management platform, websites, applications, dashboards, integrations, and related services (collectively, the “Platform”).
This Privacy Policy applies to individuals who use our Platform, including account owners, administrators, team members, customers, website visitors, and other users who interact with our services.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
Data Controller / Responsible Party
Ironhand S.A. de C.V.
Little Rock, Arkansas, United States
Email: support@ironhand.org
For privacy-related questions or to exercise your rights, please contact us at:
support@ironhand.org
We may collect the following categories of information:
Full name
Business name
Username
Email address
Telephone number
Billing address
Payment and invoicing details
Login credentials
Profile photo or avatar
Customer support messages
Any other information you voluntarily submit
Team or organization name
Role, permissions, and user preferences
Social media account settings
Publishing preferences
Campaign settings
Internal notes, tags, folders, and content organization data
When you connect third-party services such as social media platforms, advertising tools, messaging services, analytics providers, cloud storage services, or other integrations, we may collect and process:
Account identifiers
Profile metadata
Connected page or channel names
Posts, drafts, comments, direct messages, captions, media metadata, and scheduling data
Engagement metrics
Analytics and reporting data
Access tokens and authentication credentials necessary to maintain the integration
Other data made available to us by the integration, subject to your permissions and the third party’s terms
IP address
Browser type and version
Operating system
Device identifiers
Language preferences
Referring URLs
Date/time stamps
Log files
Pages viewed
Session activity
Clickstream data
Error and diagnostic data
We may use cookies, pixels, local storage, SDKs, analytics tools, and similar technologies to operate the Platform, remember settings, improve performance, measure usage, personalize experience, and support security and fraud prevention.
If you purchase paid services, we may collect billing-related information, subscription details, transaction records, and limited payment metadata. Payment card information is generally processed by third-party payment processors and not stored directly by us unless explicitly stated.
We may collect information when you contact us by email, chat, forms, support ticket, phone, or other means.
We do not intentionally require sensitive personal data for the normal operation of the Platform. Please do not upload or provide sensitive personal data unless it is strictly necessary and legally permitted.
If you choose to upload content containing sensitive personal data, you represent that you have the lawful right and required consent or other legal basis to do so.
We may use your information to:
Create, manage, and maintain accounts and workspaces
Provide the Platform and its features
Authenticate users and protect account security
Connect and maintain third-party integrations
Schedule, publish, manage, analyze, and store social media content
Provide reports, dashboards, analytics, and insights
Process payments, subscriptions, renewals, and invoices
Send transactional, technical, administrative, and security notices
Provide customer service and technical support
Improve product performance, usability, and functionality
Monitor, troubleshoot, and debug errors
Prevent fraud, abuse, unauthorized access, and other harmful activity
Enforce our terms, agreements, and policies
Comply with legal obligations
Conduct internal business operations such as audits, compliance reviews, backups, and recordkeeping
Send marketing communications where permitted by law and subject to your choices
Depending on your location and applicable law, we process personal data on one or more of the following bases:
Your consent
Performance of a contract or steps prior to entering into a contract
Compliance with legal obligations
Our legitimate business interests, including operating, securing, improving, and supporting the Platform, provided those interests do not override your rights
Other lawful bases permitted by applicable law
We may share personal data with:
Third parties that perform services on our behalf, such as:
Cloud hosting providers
Payment processors
Analytics providers
Email delivery services
Customer support tools
Security and fraud detection providers
Infrastructure and storage providers
Professional advisors such as auditors, lawyers, and consultants
When you connect your social media or other external accounts, data may be shared with or received from those third-party platforms as necessary to provide the requested functionality.
If you use the Platform through a business, employer, agency, or team workspace, administrators and authorized users within that workspace may access data associated with the account.
We may disclose information where necessary to:
Comply with applicable law, regulation, legal process, or government request
Protect rights, property, security, and operations
Investigate fraud, abuse, or violations
Enforce contractual rights
We may disclose or transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable confidentiality and legal protections.
Your information may be processed and stored in countries other than the one where you reside. Where required by law, we will implement appropriate safeguards for international data transfers.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
Providing the Platform
Maintaining business and tax records
Resolving disputes
Enforcing agreements
Meeting legal, accounting, and regulatory obligations
Preserving backups and security logs for a reasonable period
Retention periods may vary depending on the nature of the data, the purpose of processing, legal requirements, and operational needs.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction. These safeguards may include:
Access controls
Encryption in transit and, where appropriate, at rest
Authentication measures
Role-based permissions
Logging and monitoring
Backup procedures
Vendor assessments
Secure software and infrastructure practices
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights regarding your personal data.
Where applicable, users may have rights of access, rectification, cancellation, and opposition regarding their personal data, as well as the right to revoke consent or limit certain uses or disclosures, in accordance with applicable law.
Depending on applicable law, you may also have rights to:
Know what personal data is collected
Request correction of inaccurate data
Request deletion of certain data
Restrict or object to certain processing
Request portability of certain data
Withdraw consent where processing is based on consent
Appeal a privacy-related decision where applicable
To submit a privacy request, please contact: support@ironhand.org
We may request information necessary to verify your identity before processing your request.
We may use cookies and similar technologies to:
Keep users signed in
Save preferences and workspace settings
Analyze Platform traffic and performance
Improve functionality and user experience
Support security and abuse prevention
You may be able to manage cookie preferences through your browser or device settings. If you disable certain cookies, some features of the Platform may not function properly.
The Platform may contain links to, or integrations with, third-party websites, applications, plugins, services, and social media platforms. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.
If you use the Platform to process personal data on behalf of clients, employers, customers, or other third parties, you are responsible for ensuring that you have the necessary rights, permissions, and legal bases to collect, use, upload, and share that data through the Platform.
You are also responsible for complying with applicable privacy laws, platform rules, and contractual obligations related to that data.
The Platform is not intended for children under the age required by applicable law to provide valid consent for data processing. We do not knowingly collect personal data from children without appropriate authorization. If you believe a child has provided personal data without authorization, please contact us at support@ironhand.org.
We may update this Privacy Policy from time to time to reflect changes in the Platform, legal requirements, or our business practices. When we do, we will update the “Last Updated” date above. Your continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Ironhand S.A. de C.V.
Little Rock, Arkansas, United States
Email: support@ironhand.org
The easiest way to manage all my social channels in one place. It saves me hours every week!
© 2026, All Rights Reserved
